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FAQ

Shipping

If you are experiencing issues with our website which is preventing you from placing your order please contact our customer service team who will be happy to assist. [email protected] or 1300 988 427

Yes all product prices displayed on the website include GST.
We accept payment via VISA, MasterCard and American Express. Your card will be debited at the time of order.

Your security whilst shopping with us is very important and we take all reasonable measures to ensure that your credit card details and personal details are kept safe at all times. Your credit card information is managed by BPOINT – a Commonwealth Bank Merchant Service.

 

Furthermore, our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

Yes we accept PayPal as a payment method. At the checkout select Checkout with PayPal. You will be redirected to PayPal where you follow the onscreen instructions to enter your personal information and complete your payment. After completing your order you will receive two emails, one from ALPHA ELITE GEAR confirming your order and one from PayPal to confirm your payment.
Please contact us ASAP if you suspect that the item you purchased from Alpha Gear is faulty. If the age of your item falls within certain guidelines, it will be inspected by our Product Assessments team – and if the item is deemed to be faulty due to manufacturing or fabric defect, Alpha Gear will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his number or leaves a club.
Items must be returned within 30 days of original dispatch date in a resalable condition (unused, clean, with the tags still attached, and original packaging).

DOMESTIC – AUSTRALIA

  • Fast shipping from Australia – all orders shipped from our warehouse in Australia.
  • Cost of shipping–all orders will incur a shipping charge dependant on the order value.
  • Express shipping is standard on all orders. Some shipping times may vary depending on your location and time of the year but the estimated shipping times are listed below.
 

For all Australian domestic shipping orders we utilise the services of Australia Post’s, Fastway Express and Direct Couriers Services. All orders are dispatched with 24 hours of the complete order. If you require a tracking number please contact [email protected]. If you are not present when the parcel is attempted to be delivered couriers will leave a card detailing your options regarding your parcel.

INTERNATIONAL – WORLD-WIDE

World Wide Shipping–We offer a global shipping service. This is on a order basis depending on the order volume and weight. Contact [email protected] for information

Measurement3XS2XSXSSMLXL2XL3XL4XL
Half Chest3714.6"3815"4216.5"4517.7"5019.7"5320.9"5722.4"5923.2"6124"6324.8"
Half Bottom3614.2"3714.6"4116.1"4417.3"4919.3"5220.5"5622"5822.8"6023.6"6224.4"
Body Length (CBL)5120.1"5722.4"6124"6525.6"7228.3"7429.1"7730.3"7931.1"8131.9"8332.7"
Shoulder Width3212.6"3413.4"3815"4015.7"4517.7"4618.1"4818.9"4919.3"5019.7"5120.1"
→ Swipe to see full table

Signature Jacket / Softshell Hoodie

Measurement3XS2XSXSSMLXL2XL4XL5XL
Half Chest3714.6"4216.5"4718.5"5320.9"55.521.9"5822.8"60.523.8"6324.8"6826.8"70.527.8"
Back Length (HPS)4818.9"5220.5"6023.6"6826.8"72.528.5"7529.5"77.530.5"8031.5"8533.5"87.534.4"
→ Swipe to see full table

Spray Jacket

Measurement3XS2XSXSSMLXL2XL3XL4XL
Half Chest3915.4"4417.3"4919.3"5622"5923.2"6124"6425.2"6626"6826.8"7128"
Body Length (HPS)51.520.3"55.521.9"63.525"71.528.1"7629.9"78.530.9"8131.9"83.532.9"8633.9"88.534.8"
→ Swipe to see full table

Inverno Puff Jacket & Vest

Measurement3XS2XSXSSMLXL2XL3XL
Back Body Length5822.8"6224.4"6826.8"7228.3"7429.1"7629.9"7830.7"8031.5"8232.3"
Half Chest4718.5"5120.1"5421.3"5722.4"6023.6"6224.4"6425.2"6726.4"7027.6"
→ Swipe to see full table

Caldo Puff Jacket

Measurement3XS2XSXSSMLXL2XL3XL4XL
Body Length7529.5"7730.3"7931.1"8131.9"8332.7"8533.5"8734.3"8935"9135.8"9336.6"
Half Chest52.520.7"54.521.5"56.522.2"58.523"60.523.8"62.524.6"64.525.4"66.526.2"68.527"70.527.8"
Shoulder Width4216.5"4316.9"4417.3"4517.7"4618.1"4718.5"4818.9"4919.3"5019.7"5120.1"
→ Swipe to see full table

Long Sleeve Compression Top

Measurement3XS2XSXSSMLXL2XL3XL
Body Length (HPS)5120.1"5521.7"6023.6"6525.6"6826.8"7128"7429.1"7629.9"7931.1"
Half Chest3112.2"3413.4"3513.8"3915.4"4216.5"4517.7"4718.5"4919.3"5120.1"
Sleeve Length4216.5"4517.7"5019.7"5722.4"6425.2"6626"6826.8"7128"7429.1"
→ Swipe to see full table

Compression Shorts

Measurement3XS2XSXSSMLXL2XL3XL
Outseam Length3011.8"3413.4"3815"4116.1"4316.9"4517.7"4718.5"4919.3"5120.1"
Half Hip3112.2"3313"3513.8"3815"4015.7"4216.5"4417.3"4618.1"4818.9"
→ Swipe to see full table
Compression garments are cut with negative ease — the measurements reflect the garment, not the body. Match your body measurement to the garment value, or size up for comfort.
Measurement3XS2XSXSSMLXL2XL3XL4XL
Half Waist (relaxed)259.8"2610.2"2911.4"3011.8"3313"3413.4"3513.8"3614.2"3714.6"3815"
Half Hip (18cm below WB)4417.3"4618.1"4919.3"5220.5"5622"5822.8"6023.6"6224.4"6425.2"6626"
Half Leg Opening239.1"25.510"27.510.8"2911.4"3212.6"3313"3413.4"3513.8"3614.2"3714.6"
→ Swipe to see full table

Travel / City / Signature Pants

Measurement3XS2XSXSSMLXL2XL3XL
Half Waist (relaxed)2610.2"2710.6"2811"3011.8"3212.6"34.513.6"3714.6"39.515.6"41.516.3"
Outseam (inc. WB)7228.3"8131.9"8834.6"9738.2"10039.4"10340.6"10641.7"10942.9"11244.1"
→ Swipe to see full table

Walk Shorts

Measurement3XS2XSXSSMLXL2XL3XL4XL
Outseam (inc. WB)3614.2"3915.4"4316.9"4618.1"4818.9"5019.7"5220.5"5421.3"5622"5822.8"
Half Waist (extended)2911.4"3011.8"3112.2"3212.6"3413.4"3513.8"3614.2"3714.6"3915.4"4116.1"
→ Swipe to see full table

3QTR Shorts

MeasurementXXXSXXSXSSMLXL2XL3XL
Outseam4417.3"5019.7"5421.3"6023.6"6224.4"6425.2"6626"6826.8"7027.6"
Half Hip3815"4316.9"4517.7"4818.9"5019.7"5220.5"5421.3"5622"5822.8"
Waist (relaxed)2610.2"2710.6"2911.4"3112.2"32.512.8"3413.4"35.514"3714.6"38.515.2"
→ Swipe to see full table
Measurement WXS
Sz 8		 WS
Sz 10		 WM
Sz 12		 WL
Sz 14		 WXL
Sz 16		 W2XL
Sz 18		 W3XL
Sz 20		 W4XL
Sz 22
Half Chest4417.3"4618.1"4919.3"5320.9"5722.4"5923.2"6224.4"6425.2"
Half Waist4015.7"4116.1"4417.3"4818.9"5220.5"5421.3"5722.4"5923.2"
Half Bottom4618.1"4818.9"5120.1"5521.7"5923.2"6124"6324.8"6525.6"
→ Swipe to see full table
Same garment as the Men's chart. Women typically size one down — e.g. if you're WM (AU 12), try XS or S unisex.
Measurement3XS2XSXSSMLXL2XL3XL
Half Chest3714.6"3815"4216.5"4517.7"5019.7"5320.9"5722.4"5923.2"6124"
Body Length (CBL)5120.1"5722.4"6124"6525.6"7228.3"7429.1"7730.3"7931.1"8131.9"
→ Swipe to see full table
Measurement W2XS
Sz 6		 WXS
Sz 8		 WS
Sz 10		 WM
Sz 12		 WL
Sz 14		 WXL
Sz 16		 W2XL
Sz 18		 W3XL
Sz 20
Half Waist (relaxed)3212.6"3413.4"3614.2"3815"4015.7"4216.5"4417.3"4618.1"
Half Hip (18cm below WB)4818.9"5120.1"5421.3"5722.4"6023.6"6324.8"6626"6927.2"
Half Leg Opening3413.4"3513.8"3614.2"3714.6"3815"3915.4"4015.7"4116.1"
→ Swipe to see full table
Measurement5XS4XS3XS2XSXSS
Half Chest3112.2"3413.4"3714.6"3815"4216.5"4517.7"
Half Bottom3011.8"3313"3614.2"3714.6"4116.1"4417.3"
Shoulder Width2811"3011.8"3212.6"3413.4"3815"4015.7"
Sleeve Length145.5"155.9"166.3"197.5"21.58.5"249.4"
→ Swipe to see full table
5XS 4 yrs
4XS 5 yrs
3XS 6–7 yrs
2XS 8–9 yrs
XS 10–11 yrs
S 12+ yrs
Measurement1Y2Y3Y4Y
Half Chest3011.8"3212.6"34.513.6"3614.2"
Half Bottom3011.8"3212.6"34.513.6"3614.2"
Body Length (CBL)3413.4"38.515.2"4015.7"42.516.7"
→ Swipe to see full table
Measurement5XS4XS3XS2XSXSS
Half Waist218.3"239.1"259.8"2610.2"2911.4"3011.8"
Half Hip (18cm below WB)4015.7"4216.5"4417.3"4618.1"4919.3"5220.5"
Outseam Length2811"3011.8"3212.6"3413.4"3815"39.515.6"
Front Rise (inc. WB)228.7"239.1"249.4"25.510"2811"2911.4"
→ Swipe to see full table